Privacy policy

CARE – Privacy Policy

Last updated: 4 November 2026

1. Introduction

This Privacy Policy explains how CARE collects, uses, stores and discloses personal information when you visit our websites, make a purchase or contact us.

CARE operates in Australia and New Zealand through the following companies:

* Australia: Care Latex International Australia Pty Ltd
* New Zealand: Care Latex International (NZ) Ltd

We are committed to protecting your privacy and handling personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (where applicable) and the New Zealand Privacy Act 2020.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

* Personal details: Your name, email address, telephone number and delivery address.
* Order information: Products purchased, order history, transaction details and delivery information.
* Payment information: Payment details processed through our third-party payment providers.
* Technical information: IP address, browser type, device information, cookies and website usage data.
* Communications: Information you provide when contacting our customer service or enquiry team.

We do not intentionally collect more personal information than is reasonably necessary for our business activities.

1. How We Collect Information

We may collect personal information when you:

* Visit or browse our websites.
* Create an account or place an order.
* Subscribe to marketing communications.
* Contact us by email or through our website.
* Interact with our social media or advertising campaigns.
* Participate in promotions, surveys or other activities.

Some information may also be collected automatically through cookies and similar technologies.

1. How We Use Your Information

We may use your personal information to:

* Process and fulfil orders.
* Arrange payment, shipping and delivery.
* Respond to enquiries and provide customer support.
* Manage returns, refunds and complaints.
* Improve our products, services and website experience.
* Send marketing communications where you have consented or where otherwise permitted by law.
* Maintain business records and meet legal and regulatory obligations.
* Prevent fraud and protect the security of our business and customers.

1. Sharing Information Between CARE Companies

CARE operates in Australia and New Zealand through two separate legal entities.

We may share relevant customer information between:

* Care Latex International Australia Pty Ltd; and
* Care Latex International (NZ) Ltd.

This sharing allows us to manage customer service, order processing, payments, refunds, shipping, administration and other legitimate business activities.

Australian orders are generally processed and fulfilled by Care Latex International Australia Pty Ltd, while New Zealand orders are generally processed and fulfilled by Care Latex International (NZ) Ltd.

Both companies are required to handle personal information in accordance with applicable privacy obligations.

1. Payment Processing

Payments made through our online stores are processed by third-party payment providers, which may include Shopify Payments, Stripe or other payment services made available at checkout.

Your payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

CARE does not intentionally store complete payment card details on its own systems.

1. Disclosure to Third Parties

We may disclose personal information to trusted third-party service providers where necessary to operate our business, including:

* Shopify, which provides our e-commerce platform.
* Payment providers that process customer transactions.
* Australia Post and other courier or delivery providers.
* Website hosting, analytics and technical service providers.
* Marketing and email communication platforms.
* Professional advisers, including accountants, lawyers and business consultants.
* Government agencies or regulatory authorities where required by law.

We do not sell customers’ personal information to third parties.

1. Overseas Disclosure of Information

Some of our third-party service providers may store or process personal information outside Australia or New Zealand.

Where personal information is transferred overseas, we take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

1. Cookies and Website Analytics

Our websites may use cookies and similar technologies to:

* Help our websites function properly.
* Remember customer preferences.
* Understand how visitors use our websites.
* Improve website performance and user experience.
* Support advertising and marketing activities.

You can manage or disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

1. Marketing Communications

We may send you promotional emails or other marketing communications where you have subscribed or where permitted by applicable law.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still contact you about existing orders, transactions, customer service matters or other essential business communications.

1. Security and Retention of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include appropriate technical and organisational security measures and restricting access to personal information to authorised personnel and service providers.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

1. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to your request.

We will respond to requests in accordance with applicable privacy laws.

1. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details in Section 16.

We will review your complaint and make reasonable efforts to resolve it.

If you are not satisfied with our response, you may contact the relevant privacy regulator:

Australia: Office of the Australian Information Commissioner (OAIC).

New Zealand: Office of the Privacy Commissioner.

1. Children’s Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from children without appropriate authorisation or where such collection is not permitted by applicable law.

If you believe a child has provided us with personal information, please contact us so that we can review the matter.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

Any updates will be published on our relevant online store, with the revised date shown at the beginning of this policy.

1. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle personal information, please contact us:

CARE – Australia & New Zealand

Email: Care.anz@carelatex.com

This email address is the central contact point for privacy matters and general enquiries relating to both Australia and New Zealand